Angela Mensah Pokus Impact on Ghanas Telecom Industry

Angela Mensah-Poku, the Director for Digital Transformation and Commercial, bid farewell to Vodafone Ghana last week after 15 years of impressive service.

Angela played a crucial role in enhancing commercial and operational excellence at Vodafone Ghana, not only in the country but also beyond. Her contributions have left a lasting impact on the telecommunications industry in Ghana. Angela served as the Chief of Staff at Vodafone Ghana since 2009 and was among the first diaspora talents to return to her homeland following Vodafone's acquisition of Ghana Telecom.

Throughout her career, she has held several significant positions in the organization, such as Head of Fixed Services, Head of Corporate Sales, Director for Vodafone Business Solutions, Managing Director of Vodafone Wholesale, and most recently, the Director for Digital and Commercial Operations. Prior to joining Vodafone, Angela gained valuable experience while working at British Telecom in the UK.

Angela's vision and leadership were instrumental in transforming Fixed Services to deliver exceptional customer experience across various segments. As the Director of Digital and Commercial Operations at Vodafone Ghana, she championed the organization-wide digital transformation agenda & the introduction of ToBi, AI Chatbot and My Vodafone App. Her initiatives resulted in accelerated commercial growth, digital efficiency, and showcased Angela's commitment to embracing cutting-edge technologies, including Artificial Intelligence (AI).

Angela's leadership shone even brighter during the pandemic, where she prioritized the safety of frontline employees while ensuring the continuity of crucial customer operations. Her hands-on approach, which included accompanying engineers on their visits and providing support to retail stores, exemplified her commitment to leading from the front, especially during times of adversity.

Beyond her corporate endeavours, Angela is a key contributor in driving Women in STEM through her own personal mentorship and as an early supporter of the WiSTEM Programme at KNUST. Angela's exceptional contributions have earned her countless accolades and recognitions, including the special recognition for her exceptional contribution to the Enterprise and Small Business sector at the ninth edition of the Ghana Information innovation and Telecoms Awards (GITTA) in July 2019, as well as the Best Digital Enabler in 2020, at the Tenth GITTA awards.

Angela Mensah-Poku holds an MSc in Information Systems and a BSc in Politics. Her continuous pursuit of information and expertise includes completion of the Executive Leadership Programme at the London Business School and Executive Programme in Service Automation: Technologies and Implementation

She is a member of the British Chartered Institute of IT, and the Ghana Institute of ICT Professionals, with a focus on Artificial Intelligence (AI), Data Science, and Internet of Things (IoT).

As Angela Mensah-Poku embarks on her next chapter, her legacy of leadership and innovation in Ghana's telecom industry will persist to inspire and shape the future of the sector.